Shipping & Returns

1. Processing Time:

   • All orders are processed and fulfilled in small batches. Please allow 2-7 business days for the production of your items before they are shipped.

   • Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will keep you informed if there are any significant delays.

   • All this being said, production and shipping usually errors on the side of faster than slower.

2. Shipping Rates:

   • Shipping costs are flat rate $8 standard shipping.

   • Free Shipping: Occasionally, we may offer free shipping promotions. These will be automatically applied at checkout during promotional periods.

3. Domestic Shipping (U.S.):

   • Shipping typically takes between 3-8 business days after processing, depending on your location.

4. International Shipping:

   • We offer international shipping to most countries. Shipping times vary by destination but generally take 10-20 business days after processing.

   • Customs & Duties: International orders may be subject to customs duties or taxes, which are the responsibility of the buyer. Please check with your local customs office for more details.

5. Order Tracking:

   • Once your order has been shipped, you will receive an email with tracking information so you can monitor your delivery.

Returns & Refunds Policy:

1. Order Issues:

   • Each item is custom-made to order, which means returns or exchanges are not offered unless the item is damaged, defective, or incorrectly printed.

2. Damaged or Incorrect Orders:

   • If you receive a damaged or defective item, or if the wrong product was sent to you, please contact us within 30 days of receiving your order at [your email address].

   • We will require a photo of the damaged or incorrect product for verification, and once reviewed, we’ll issue a replacement or refund at no additional cost.

3. Returns:

   • As each item is made-to-order, we do not accept returns for buyer's remorse or incorrect sizing. Please double-check your size, color, and design choices before placing your order.

   • If your order does not arrive within 30 business days for domestic orders or 40 business days for international orders, please contact us to investigate the issue.

4. Refund Policy:

   • Refunds will only be issued for damaged or incorrect items. If approved, refunds will be processed and applied to your original method of payment within 7-10 business days.

5. Exchanges:

   • We currently do not offer exchanges for different sizes or styles.

Additional Policies:

1. Contact Us:

   • All this being said, we absolutely want every customer’s complete satisfaction, please email www.cltrdmlk.com if you have any questions or concerns about your order, shipping, or return policies. We’ll be happy to assist you.

2. Lost or Stolen Packages:

   • We are not responsible for lost or stolen packages marked as "delivered." Please ensure your delivery address is correct and secure. If you have issues with delivery, we recommend contacting the shipping carrier directly.

3. Customs Fees:

   • International customers may be required to pay customs duties or taxes. These fees are the responsibility of the buyer, and we recommend checking with local authorities for information on potential fees.

Note: This policy may be updated periodically to reflect changes in our process or the services we use. Please review it regularly.